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Grievance Channel to Improve Public Service Certainty

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People have the right to get guarantees for quality public services, non-discriminatory, and in accordance with applicable standards. Certainty in public services will further increase public trust in the government. This was raised at the LAPOR! Goes to Campus Online, Pandeglang Regency, organized by PATTIRO in collaboration with the Ministry of Administrative and Bureaucratic Reform …

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PATTIRO and KemenPAN-RB are holding Virtual LAPOR! Goes To Campus

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Law Number 25 of 2009 concerning Public Services has provided a space for public participation for involvement in improving the quality and accountability of public services, as well as cooperation between service providers. To maximize public participation, the government has developed a National Public Service Complaint Management System (SP4N) through the LAPOR! application, integrating all …

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PATTIRO Trains Local Governments in Management of Public Service Complaints

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The enactment of Law No. 25 of 2009 concerning Public Services is one form of the government’s commitment in improving the quality of public service delivery. This commitment was further strengthened by the establishment of the National Public Service Complaints Management System (SP4N) through the application of the People’s Online Aspirations and Complaints Service (LAPOR!), …

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Encouraging Public Participation in Monitoring the Neutrality of ASN during Elections, PATTIRO Trains Civil Society.

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Jakarta, March 28 2019. Neutrality is one of the principles in implementing policies and management of the State Civil Apparatus (ASN), as stated in article 2 of Law Number 5 of 2014 concerning the State Civil Apparatus (UU ASN). ASN neutrality is not only related to political activities, but also in public services and policy …

Encouraging Public Participation in Monitoring the Neutrality of ASN during Elections, PATTIRO Trains Civil Society. Read More »

PATTIRO Holds Workshop on Program Planning to Kick Off New Program

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In relation to corruption prevention efforts, the Government of Indonesia continues to promote bureaucratic reforms in the public sector, one of which is through the management of complaints. Currently the Government has developed a National Public Service Complaint Management System, known as LAPOR!SP4N, in order to improve the quality of public services such as health, …

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