Ombudsman RI

PATTIRO Holds Workshop on Program Planning to Kick Off New Program

News, Event / By

In relation to corruption prevention efforts, the Government of Indonesia continues to promote bureaucratic reforms in the public sector, one of which is through the management of complaints. Currently the Government has developed a National Public Service Complaint Management System, known as LAPOR!SP4N, in order to improve the quality of public services such as health, …

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Book of ORI Performance Evaluation Study Results for the 2011-2016 Period

Book / By

The Ombudsman of the Republic of Indonesia (ORI) for the 2011-2016 period is the first generation following the ratification of Law Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia which strengthens ORI’s institutional mandate to supervise the implementation of public services. At the end of this first generation period, YAPPIKA together …

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The number of registrants is minimal, the ORI committee must extend the registration time

Press Release / By

On February 17, 2016, The current term of office of members or commissioners of the Ombudsman of the Republic of Indonesia will end. Based on Law Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia, members of the Indonesian Ombudsman will be selected through ten stages with a total time of 189 …

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PATTIRO: ORI Needs to Integrate the National Complaints Mechanism with Social Accountability

Press Release / By

PATTIRO asked the Ombudsman of the Republic of Indonesia (ORI) to immediately implement a national complaint handling system that is integrated with social accountability. A social accountability approach can be used to handle problems that can be resolved in the service unit. So not all complaints must be resolved by ORI. On the other hand, …

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Press Release | Encouraging Improvement of Public Services PATTIRO: In order for Discretion to Be Exercisable, Social Accountability of Public Services Must Work

Press Release / By

Discretionary action (freedom to make decisions) is often required in the practice of administering public services. Discretion needs to be exercised, bearing in mind that the scope of regulation can never cover in a comprehensive and detailed manner all matters relating to developments and situations, timing, needs and demands of public service delivery. Discretionary innovations …

Press Release | Encouraging Improvement of Public Services PATTIRO: In order for Discretion to Be Exercisable, Social Accountability of Public Services Must Work Read More »

Press Release | Encouraging Public Service Improvement PATTIRO: In order for Discretion to Be Exercisable, Public Service Social Accountability Must Work

Press Release / By

Discretionary action (freedom to make decisions) is often required in the practice of administering public services. Discretion needs to be exercised, bearing in mind that the scope of regulation can never cover in a comprehensive and detailed manner all matters relating to developments and situations, timing, needs and demands of public service delivery. Discretionary innovations …

Press Release | Encouraging Public Service Improvement PATTIRO: In order for Discretion to Be Exercisable, Public Service Social Accountability Must Work Read More »

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