Summary The book responds to a two-sided gap: the public does not yet fully understand what its rights are or how to claim them, while public service providers, for their part, have not fully grasped their role in delivering quality service. Main contents of the book: A basic explanation of what public services are, what […]
A Complaint Mechanism to Make Public Services More Pro-Poor Read More »
Starting in November 2005, the Center for Regional Information and Studies (PATTIRO) implemented the program “Developing a Community-Based Complaint Mechanism for Public Services.” The program was carried out in three cities on the island of Java: Tangerang City in Banten Province, Semarang City in Central Java Province, and Malang City in East Java Province. Two
Implementing a Community-Based Complaint Mechanism for Public Services Read More »
By: Dini Inayati, Director of PATTIRO Semarang Supervision of public services carried out by the community is contained in the Public Services Law Number 25 of 2009 article 35. One way that the public can monitor the public services provided is to complain if the services provided are not as they should be. Unfortunately, the
Policy Briefs | Limited space for BPJS participants to talk Read More »
This book was written to provide understanding to the public about the public service complaints mechanism based on community participation. Law Number 25 of 2009 provides more space for the public to participate in public service delivery. This space is no longer just what can be done at each stage of planning, implementation and evaluation
A Complaint Mechanism for Public Service Delivery Based in Community Participation Read More »
