Summary The book responds to a two-sided gap: the public does not yet fully understand what its rights are or how to claim them, while public service providers, for their part, have not fully grasped their role in delivering quality service. Main contents of the book: A basic explanation of what public services are, what […]
A Complaint Mechanism to Make Public Services More Pro-Poor Read More »
Starting in November 2005, the Center for Regional Information and Studies (PATTIRO) implemented the program “Developing a Community-Based Complaint Mechanism for Public Services.” The program was carried out in three cities on the island of Java: Tangerang City in Banten Province, Semarang City in Central Java Province, and Malang City in East Java Province. Two
Implementing a Community-Based Complaint Mechanism for Public Services Read More »
The preparation of the Regional Revenue and Expenditure Budget (APBD) for the 2021 fiscal year is somewhat different from the previous years. In 2020, the APBD preparation process was faced with the COVID-19 pandemic situation, which began to affect Indonesia in early March. This pandemic prompted the government to adjust its budget policy through the
The preparation of the Regional Revenue and Expenditure Budget (APBD) for the 2021 fiscal year is somewhat different from the previous years. In 2020, the APBD preparation process was faced with the COVID-19 pandemic situation, which began to affect Indonesia in early March. This pandemic prompted the government to adjust its budget policy through the
Law No. 30 of 2014 on Government Administration (State Gazette of 2014 Number 292) is one of the laws supporting bureaucratic reform and good governance. This law provides the legal basis for governance, maintains the relationship between government officials and citizens, and creates improved, transparent and efficient bureaucracy. Thus, this Law is not only a
Law Annotation Book No. 30 of 2014 on Government Administration Read More »
Program Peduli Pilar Difabel has encouraged positive changes for the people with disabilities, both as individuals and groups. As individuals, people with disabilities have benefited the increase in their capacities and social acceptances. As a group, they form a community of activists with disabilities and actively advocate enterprising local government policy. PATTIRO as program implementor
Law No. 6 of 2014 on Villages (Village Law) states that one purpose of the regulation of the village is to improve public services for the village community. This logic can be understood by looking at the formulation of the norms in the Village Law that generally give broad autonomy to the village to organize
Fact Sheet | Village Authority and Public Services Read More »
Law No. 6 of 2014 on Villages (Village Law) states that one purpose of the regulation of the village is to improve public services for the village community. This logic can be understood by looking at the formulation of the norms in the Village Law that generally give broad autonomy to the village to organize
Fact Sheet | Village Authority and Public Services Read More »
The Ombudsman of the Republic of Indonesia (ORI) for the 2011-2016 period is the first generation following the ratification of Law Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia which strengthens ORI’s institutional mandate to supervise the implementation of public services. At the end of this first generation period, YAPPIKA together
Book of ORI Performance Evaluation Study Results for the 2011-2016 Period Read More »
PATTIRO with the support of the Australia Indonesia Partnership for Decentralization/The Australia Indonesia Partnership for Decentralization (AIPD) provides assistance to a network of civil society organizations in conducting assessment surveys on the implementation of basic services using the Community Report Card instrument/ Citizen Report Card (CRC). This survey was conducted to get an overview of
Results of Community Assessment Survey of Basic Services in Merauke District Read More »
To get an overview of citizens’ assessments of the public services they receive, especially in the fields of education, health and infrastructure, with the support of the Australia Indonesia Partnership for Decentralization/The Australia Indonesia Partnership for Decentralization (AIPD), PATTIRO provides assistance to a network of civil society organizations in conducting community assessment surveys on the implementation
Results of Community Assessment Survey of Basic Services in Manokwari District Read More »
With support from the Australia Indonesia Partnership for Decentralization/The Australia Indonesia Partnership for Decentralization (AIPD), PATTIRO runs a Support Program for Civil Society Organizations. In this program, PATTIRO provides assistance to a network of civil society organizations in conducting community assessment surveys on the implementation of basic services using the Citizen Report Card (CRC) instrument. This
Results of Community Assessment Survey of Basic Services in Malang City Read More »
