Mekanisme Komplain
Policy Briefs | Limited space for BPJS participants to talk
By: Dini Inayati, Director of PATTIRO Semarang Supervision of public services carried out by the community is contained in the Public Services Law Number 25 of 2009 article 35. One way that the public can monitor the public services provided is to complain if the services provided are not as they should be. Unfortunately, the …
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A Complaint Mechanism for Public Service Delivery Based in Community Participation
This book was written to provide understanding to the public about the public service complaints mechanism based on community participation. Law Number 25 of 2009 provides more space for the public to participate in public service delivery. This space is no longer just what can be done at each stage of planning, implementation and evaluation …
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