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A Complaint Mechanism for Public Service Delivery Based in Community Participation

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This book was written to provide understanding to the public about the public service complaints mechanism based on community participation. Law Number 25 of 2009 provides more space for the public to participate in public service delivery. This space is no longer just what can be done at each stage of planning, implementation and evaluation […]

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Information Disclosure Series: Module on Strengthening Community Capacity in Accessing Information

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Citizens have basic rights that are guaranteed by the constitution. The state is responsible for fulfilling basic rights, also known as citizens’ constitutional rights. The implementation of the fulfillment of these constitutional rights is then realized in the form of public service delivery which is regulated through various policies / laws, from laws to technical

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Citizen Assessments of Health Center Services in Jeneponto District

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The citizen assessments of public services are one entity within a process of citizen involvement in encouraging the improvement of public service delivery in accordance with the mandate of UU No. 25, 2009 on Public Service Delivery and Regional Regulation No.2, 2007 on Public Service Delivery within the Scope of Jeneponto District Government. This form

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North Lombok 2013 Local Budget (APBD) Pocketbook

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Health and education budget information pocketbook is an actualization of local government’s commitment for budget and policy transparency. Through this book, the public receives the correct information so that they can see their local government performance particularly in local budgeting in North Lombok. Local government budget (APBD) is conducted transparently and responsibly and is utilized

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Policy Note: Questioning the Objectivity of the BPK Investigation Audit on Hambalang

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The construction of the Hambalang National Student Sports Education and Training Center (PLOPN), which later became a legal issue, was originally an initiative of the Directorate General of Sports of the Ministry of National Education in 2003-2004. At that time, there was indeed a need for a sports education and training center in preparation for

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West Lombok 2013 Local Budget (APBD) Pocketbook

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Health and education budget information pocketbook is an actualization of local government’s commitment for budget and policy transparency. Through this book, the public receives the correct information so that they can see their local government performance particularly in local budgeting in West Lombok. Local government budget (APBD) is conducted transparently and responsibly and is utilized

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Guidelines for Compiling a List of Public Information (DIP)

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Meeting the need for information has become an integral part of human rights. This awareness underlies the Government to stipulate Law Number 14 of 2008 concerning Public Information Disclosure (hereinafter referred to as the KIP Law). In the KIP Law, the aspects of management, service, application, and dispute resolution of public information are regulated. This

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