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Grievance Channel to Improve Public Service Certainty

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People have the right to get guarantees for quality public services, non-discriminatory, and in accordance with applicable standards. Certainty in public services will further increase public trust in the government. This was raised at the LAPOR! Goes to Campus Online, Pandeglang Regency, organized by PATTIRO in collaboration with the Ministry of Administrative and Bureaucratic Reform […]

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The Role of Youth in Improving the Quality of Public Services in Indonesia

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Young people must be “mischievous” in criticizing the development of public services in Indonesia. This was raised in the remarks delivered by Bambang Kurniawan, Vice Chancellor I of the University of Yuppentek Indonesia, at the Tangerang City Goes to Campus (Online) Report. “Complaints from the public, including youth, contribute to the development of public services,”

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PATTIRO and KemenPAN-RB are holding Virtual LAPOR! Goes To Campus

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Law Number 25 of 2009 concerning Public Services has provided a space for public participation for involvement in improving the quality and accountability of public services, as well as cooperation between service providers. To maximize public participation, the government has developed a National Public Service Complaint Management System (SP4N) through the LAPOR! application, integrating all

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