Citizen Assessments of Health Center Services in Jeneponto District

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A survey was undertaken by collecting data through questionnaires of a population within the total patient visits at 18 health centers in 2012. The making of the questionnaire was based upon a citizen’s charter that had been agreed upon by the 18 local health centers in the Jeneponto district.

The citizen assessments of public services are one entity within a process of citizen involvement in encouraging the improvement of public service delivery in accordance with the mandate of UU No. 25, 2009 on Public Service Delivery and Regional Regulation No.2, 2007 on Public Service Delivery within the Scope of Jeneponto District Government. This form of citizen involvement in encouraging improvement is achieved through the provision of assessments to service providers.

These assessments are undertaken with the use of the citizen report card method (CRC). The CRC can be used as one form of evaluation that can be provided directly to citizens with the provision of the questionnaire-based assessments.

In 2013, the second assessment of local health center services was carried out. In the previous assessment, only 5 centers were chosen, that is, the Tino, Arungkeke, Buludoang, Bontoramba and Bontosunggu City health centers. Through a program to increase the role of the LPM Alliance in helping and organising work, the Community Complaints Institutes (LPM) from the villages of the Jeneponto district worked with PATTIRO JEKA and Access Tahap II for assessments in the 18 health centers of the Jeneponto district, with a survey area of 84 villages that make up the area serviced by the health centers and supported by PATTIRO JEKA.


The aims of these activities are:

  • To understand the situation of service delivery in the 18 health centers, based on the perceptions of service users in these health centers
  • To understand the extent to which the implementation of the citizen’s charter on the delivery of health center services has attained consensus between the community and the 18 health center heads.
  • To provide a snapshot of the conditions of health service delivery in the 18 health centers at the macro level.
  • To provide input to service providers in these health centers, in order to increase the level of service delivery and respond to public complaints.