With support from the Australia Indonesia Partnership for Decentralization/The Australia Indonesia Partnership for Decentralization (AIPD), PATTIRO runs a Support Program for Civil Society Organizations. In this program, PATTIRO provides assistance to a network of civil society organizations in conducting community assessment surveys on the implementation of basic services using the Citizen Report Card (CRC) instrument.
This community assessment survey aims to obtain an overview of residents’ assessment of the public services they receive, especially in the fields of education, health and infrastructure. PATTIRO then uses the results of this assessment survey to formulate recommendations for service improvements which will be submitted to service providers or the relevant government. The formulation of these recommendations will be used as a basis for encouraging service providers to make various improvements to policies, procedures, administration and budgets related to public policy.
The results of a community assessment survey conducted in Malang City, East Java produced at least four main recommendations, including the need to optimize health and education services, improve supervision and make the system for handling citizen complaints more effective, encourage village initiatives to improve road infrastructure, and streamline the budget for service improvements.
To read in full the results of the community assessment survey of basic services in Malang City, East Java, please download the survey report carried out using the CRC instrument by clicking the link below.
