Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional

PATTIRO and KemenPAN-RB are holding Virtual LAPOR! Goes To Campus

News, Event / By

Law Number 25 of 2009 concerning Public Services has provided a space for public participation for involvement in improving the quality and accountability of public services, as well as cooperation between service providers. To maximize public participation, the government has developed a National Public Service Complaint Management System (SP4N) through the LAPOR! application, integrating all …

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PATTIRO Trains Local Governments in Management of Public Service Complaints

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The enactment of Law No. 25 of 2009 concerning Public Services is one form of the government’s commitment in improving the quality of public service delivery. This commitment was further strengthened by the establishment of the National Public Service Complaints Management System (SP4N) through the application of the People’s Online Aspirations and Complaints Service (LAPOR!), …

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PATTIRO: ORI Needs to Integrate the National Complaints Mechanism with Social Accountability

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PATTIRO asked the Ombudsman of the Republic of Indonesia (ORI) to immediately implement a national complaint handling system that is integrated with social accountability. A social accountability approach can be used to handle problems that can be resolved in the service unit. So not all complaints must be resolved by ORI. On the other hand, …

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