Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional

PATTIRO and KemenPAN-RB are holding Virtual LAPOR! Goes To Campus

Event / By

Law Number 25 of 2009 concerning Public Services has provided a space for public participation for involvement in improving the quality and accountability of public services, as well as cooperation between service providers. To maximize public participation, the government has developed a National Public Service Complaint Management System (SP4N) through the LAPOR! application, integrating all …

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PATTIRO: ORI Needs to Integrate the National Complaints Mechanism with Social Accountability

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PATTIRO asked the Ombudsman of the Republic of Indonesia (ORI) to immediately implement a national complaint handling system that is integrated with social accountability. A social accountability approach can be used to handle problems that can be resolved in the service unit. So not all complaints must be resolved by ORI. On the other hand, …

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