How to Deal with Complaints about Health Services
By Ega Rosalina From 2001 until 2010, Indonesia’s healthcare expenditure per capita leapt more than 300 percent and continues to skyrocket today, according to the WHO. The government’s efforts to deal with this problem by implementing a mutual assistance principal in the National Health Insurance (JKN) program has, unfortunately, not run optimally. Although BPJS Kesehatan has …
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