PATTIRO Trains Local Governments in Management of Public Service Complaints
The enactment of Law No. 25 of 2009 concerning Public Services is one form of the government’s commitment in improving the quality of public service delivery. This commitment was further strengthened by the establishment of the National Public Service Complaints Management System (SP4N) through the application of the People’s Online Aspirations and Complaints Service (LAPOR!), …
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