By: Dini Inayati, Director of PATTIRO Semarang Supervision of public services carried out by the community is contained in the Public Services Law Number 25 of 2009 article 35. One way that the public can monitor the public services provided is to complain if the services provided are not as they should be. Unfortunately, the …
Policy Briefs | Limited space for BPJS participants to talk Read More »
This book was written to provide understanding to the public about the public service complaints mechanism based on community participation. Law Number 25 of 2009 provides more space for the public to participate in public service delivery. This space is no longer just what can be done at each stage of planning, implementation and evaluation …
A Complaint Mechanism for Public Service Delivery Based in Community Participation Read More »
Public service is a public right and an obligation for the state to fulfill it, is not a secret. But do people really try to get their rights? The answer, unfortunately, is “no”. Does the government organize public services properly? The answer is “not yet” although many attempts have been made. There is one community …
Book of Complaint Mechanisms for Pro-Poor Policies Read More »
SOLO – Public services in a number of villages and districts in the city of Solo found still bad. Residents complain about the condition of public service both to the behavior of workers thes service when accessing public services. This conclusion is the result of research by the Center for Information and Regional Studies (PATTIRO) …
